In a crisis situation, followers have certain expectations of their leader. For example, they may need leaders to design an organizational structure to maximize the positive outcomes of the situation. Organizational structure is procedural or conceptual, typically clarifying communication patterns and formal authority relationships within the organization (Hughes et al., 2019). It guides followers by describing the formal reporting relationships and governing organizational workflow. Without a formal organizational structure, workers may find it challenging to know who they should report to in a crisis situation.